Cookies Policy
This policy explains how CayBook Ltd. ("CayBook", "we", "us") uses cookies and similar technologies on caybook.com and the CayBook apps. Read it together with our Privacy Policy.
1. What cookies and similar technologies are
Cookies are small text files that a website saves in your browser. We also use similar technologies that work the same way: local storage and session storage (data saved in your browser) and, in our apps, data saved on your device. In this policy, "cookies" covers all of these.
2. How we decide which cookies to use
- Essential cookies are needed for CayBook to work, for example to keep you signed in, protect your account and remember your cookie choice. We don't need your consent for these, and they can't be switched off on CayBook.
- Analytics cookies help us understand how CayBook is used so we can improve it. We use them only if you say yes.
- Marketing cookies tell us which featured listing, ad or campaign link led to a booking, so we can measure our promotions and bill advertisers correctly. We use them only if you say yes.
Analytics and Marketing are off until you choose. Saying no doesn't affect your ability to search, book or pay.
3. The cookies we use
| Name | Type | Category | What it does | How long it lasts |
|---|---|---|---|---|
caybook_consent | Cookie | Essential | Remembers your cookie choices | 12 months |
caybook.consent.v1 | Local storage | Essential | A copy of your cookie choices, used by the app | Until you change your choices or clear your browser |
sb-…-auth-token | Local storage | Essential | Keeps you signed in securely | Until you sign out |
caybook_recent | Local storage | Essential | Remembers your recent searches so you can repeat them | Until you clear your browser |
caybook:rebook:… | Session storage | Essential | Refills your booking details if a payment hold runs out | Until you close the tab |
caybook.onboarding.bizType, caybook.onboarding.listingKind | Session and local storage | Essential | Remembers the kind of business you chose while signing up | Until sign-up finishes or you clear your browser |
caybook.onboarding.draft | Local storage | Essential | Saves your business application draft | Until you submit it or clear your browser |
caybook:featured-draft:… | Session storage | Essential | Saves a featured listing request while you fill it in | Until you close the tab |
caybook.vendor.activeBizId, caybook.vendor.allBusinesses, caybook.vendor.viewAs | Local and session storage | Essential | Remembers which business you are managing in the Vendor Hub | Until you clear your browser |
caybook.cleaner.activeId | Local storage | Essential | Remembers which cleaning team you are working for | Until you clear your browser |
sidebar_state | Cookie | Essential | Remembers whether the Vendor Hub menu is open | 7 days |
cb_session_id | Session storage | Analytics | Groups page views into one visit | Ends after 30 minutes of inactivity or when you close the tab |
cb_anon_id | Local storage | Analytics | A random ID that lets us count returning visitors without knowing who you are | 13 months |
cb_attr | Local storage | Marketing | Records which featured listing, ad or campaign link (UTM) brought you to CayBook | 30 days |
cb_sid, cb_imp_…, fs_imp_… | Session storage | Marketing | Counts an ad or featured listing once per visit so advertisers are billed correctly | Until you close the tab |
cb_popup_last_shown | Local storage | Marketing | Limits promotional pop-ups to one every 7 days | Until you clear your browser |
4. Analytics provider
If you accept analytics, usage events (pages viewed, searches, booking steps, plus your random analytics ID or, if signed in, your account ID) are recorded in our own database and sent to PostHog, our analytics provider. We don't send your name, email or phone number. PostHog receives the data directly from us; it doesn't set its own cookies on CayBook.
5. Third-party content
Some features load content from other services. Those services receive your IP address and may set their own cookies under their own policies:
- Maps: map images come from OpenStreetMap's tile servers.
- Google sign-in: if you choose "Continue with Google", Google handles that step on its own pages.
- Payments: card details are entered with our payment processor, which may use cookies to prevent fraud.
6. Managing your choices
You can change your mind at any time on Your privacy choices, or with the button below. If you withdraw consent, we delete the analytics and marketing data stored in your browser straight away. You can also block or delete cookies in your browser settings. If you block essential cookies, you won't be able to sign in or book.
7. Changes
If we change this policy, we'll update the version and date above. If we add a new category of non-essential cookie, we'll ask for your consent again.
8. Contact
Questions about cookies: bookings@caybook.com.