Terms of Service
These Terms are an agreement between you and CayBook Ltd. ("CayBook", "we", "us"). They apply to everyone who uses caybook.com and the CayBook apps: customers, businesses and hosts, their team members, and advertisers. Our Privacy Policy, Cookies Policy and Review guidelines also apply.
1. Acceptance
By creating an account, booking or listing on CayBook, you agree to these Terms. If you don't agree, don't use CayBook.
2. Definitions
- "Provider"
- means a business or host that offers a service, experience, restaurant table, rental or stay on CayBook.
- "Booking"
- means a reservation you make through CayBook.
- "CayBook booking fee"
- means CayBook's own fee, shown separately at checkout.
- "Vendor Hub"
- means the tools Providers use to manage their listings.
3. Eligibility and accounts
You must be 18 or older to create an account or make a booking.
You can book for others in your party, including children. You are responsible for them and for making sure they accept the Provider's rules.
Give accurate details and keep them up to date.
Keep your login secure; you are responsible for activity on your account. Tell us straight away at bookings@caybook.com if you think someone else has used it.
Providers confirm they are validly registered and licensed in the Cayman Islands.
4. CayBook is a marketplace
CayBook is an online marketplace for discovering and booking services, experiences, restaurants, rentals and stays offered by independent Providers. Providers are not CayBook's employees, agents or partners. When you book, your contract for the service is with the Provider, not with CayBook. The Provider alone is responsible for the service, including its quality, safety, legality, licensing, insurance, staff, premises, vehicles, vessels, equipment and property, and for honouring the booking. Before listing a Provider, CayBook checks that it has submitted proof of licensing. CayBook doesn't inspect, supervise or guarantee any Provider or service, and listing information (descriptions, photos, prices) is supplied by the Provider.
4a. Release of liability
To the fullest extent permitted by Cayman Islands law, you agree that CayBook is not responsible or liable for any injury, illness, death, loss, damage, theft, delay or other harm arising from a Provider's service or your participation in it, including activities, tours, watersports, rentals and stays. Claims about a service must be brought against the Provider, and you release CayBook from any such claims. Some activities carry inherent risk. You are responsible for deciding whether an activity is suitable for you and your party, disclosing any relevant health or ability information to the Provider, and following its safety instructions. Nothing in these Terms limits liability that can't be limited by law, including liability for CayBook's own fraud, gross negligence, or death or personal injury caused by CayBook's negligence.
4b. Weather, hurricanes and events outside anyone's control
If a Provider cancels because of weather, sea conditions, a hurricane watch or warning, a government order, or another event outside its control, you'll be offered a new date or a full refund of the service price, and section 6a applies to the booking fee. If you choose not to attend while the service still runs, the Provider's normal cancellation terms apply. Neither CayBook nor the Provider is liable for delays or failures caused by events outside their reasonable control.
5. Booking, holds and confirmation
When you choose a paid booking, your time or dates are held for 15 minutes while you pay. If payment isn't completed, the hold ends and the slot is released. Instant bookings are confirmed once payment succeeds. Request bookings for rentals are charged when you make the request, and if the Provider declines or doesn't respond in time, you're refunded in full, including the CayBook booking fee. Stay requests are not charged when you send them: the host has 24 hours to reply. If the host accepts, we email you a link to pay by a deadline (usually 24 hours, shorter for stays starting soon), and your stay is confirmed once you've paid. If you don't pay in time, or the host declines or doesn't reply, the dates are released and you aren't charged. Your confirmation email and My bookings page are your record of the booking. Check your details before paying.
5a. Prices and errors
Prices are set by Providers and shown in CI$ (KYD) unless stated otherwise, including any taxes we're told to show. If a price is clearly wrong because of an obvious error, we or the Provider may cancel the booking and refund you in full, including the booking fee.
5b. Changes, cancellations, no-shows and refunds
Each Provider sets its cancellation terms. They're shown before you pay and are fixed for your booking. You can cancel or, where the Provider allows it, reschedule from My bookings. Refunds due under the Provider's terms go back to your original payment method. Where we offer it, you can choose CayBook account credit instead. If the Provider cancels, you get a full refund of the service price. If you don't turn up (a no-show), you may not get a refund where the Provider's terms say so. Refunds can take 5 to 10 business days to appear, depending on your bank.
6. Payments
Where a booking is paid online, CayBook collects the payment as the Provider's limited payment collection agent, through our payment processor. Paying CayBook counts as paying the Provider. We pass the payment on to the Provider, less CayBook's fees. Any balance shown as due at the business is paid directly to the Provider. Card payments are handled by our payment processor; CayBook doesn't store your full card number. Your bank may charge its own fees or apply its own exchange rate if your card isn't in CI$. If you dispute a charge with your bank, please contact us first so we can try to resolve it. Disputes about the service itself are between you and the Provider.
6a. CayBook booking fee
A CayBook booking fee may apply. The amount is shown separately from the service price before you confirm, and the amount shown is the amount charged. The booking fee pays for the use of the platform and is non-refundable, except where section 5 or 5a says otherwise or where the law requires a refund. If the Provider cancels, including for weather, the booking fee isn't refunded, but the booking fee on your next CayBook booking is waived. Restaurant reservations carry no customer booking fee.
6b. Gift cards, credits and points
CayBook gift cards can be used at participating businesses on CayBook. They can't be exchanged for cash and expire 24 months after purchase. Treat a gift card code like cash: we can't replace a lost or stolen code that has already been used. CayBook account credits and loyalty points have no cash value, can't be transferred, and may be removed if they came from a refunded booking or from fraud or misuse.
7. Stays
The host sets house rules, maximum guests, check-in and check-out times and any pet rules, and you agree to follow them. Any refundable security deposit is held and returned by the host under the host's terms. Tourist Accommodation Tax is included for visitor stays. If you declare Cayman residency to be exempt, the host or CayBook may ask for proof. If residency isn't confirmed, the tax will be added and you'll be asked to pay the difference. A false declaration may lead to cancellation under the host's terms.
8. Rentals
Rental businesses set their own requirements, such as minimum age, driving licence, deposits, fuel and damage rules, and you agree to meet them. Damage, fines and deposits are between you and the rental business.
9. Restaurants
Arrive on time and tell the restaurant if your plans change. Restaurants may release your table after their stated grace period. Restaurants may record no-shows.
10. Terms for Providers
Providers who list on CayBook confirm that they hold, and will keep current, every licence, permit and insurance required by law for what they offer; that their listing, photos, prices and availability are accurate and theirs to use; and that they are solely responsible for delivering the service safely and lawfully. Providers agree to indemnify CayBook against claims, losses and costs arising from their services, their listings, or their breach of these Terms or the law.
- Payouts: money collected for you is paid out on our regular payout schedule (currently weekly), less CayBook fees and any refunds, chargebacks or disputes on your bookings. We may hold a payout while we investigate suspected fraud or a dispute.
- Restaurants: restaurants pay a seated-guest charge on CayBook reservations, invoiced monthly, at the rate shown in the Vendor Hub when you accept it. It is never charged to diners.
- Licensing: keep your licence current and tell us if it lapses, is suspended or is revoked. We may pause your listing until you provide valid proof. Stays require a valid Tourism Accommodation Licence.
- Taxes: you are responsible for your own taxes and government charges, including collecting and paying over Tourist Accommodation Tax for stays, unless CayBook tells you otherwise in writing.
- Customer data: use customer details only to deliver and manage that booking, not for unrelated marketing. Keep them secure and delete them when you no longer need them.
- Team members: you are responsible for the people you give Vendor Hub access to, and for having the right to enter staff and cleaner details.
- Conduct: honour confirmed bookings and the prices shown at the time of booking, and don't ask customers to pay off CayBook for bookings made through CayBook.
11. Acceptable use
You must not:
- scrape or copy CayBook data, or use bots
- try to get around security, rate limits or access controls
- post fraudulent reviews or listings
- impersonate anyone
- upload malware or unlawful content
- book with no intention of attending
- take bookings or payments off CayBook to avoid fees
- send card details in messages
- use CayBook for any unlawful purpose.
11a. Messages
Use CayBook messages for booking-related communication. To protect users, messages may be checked automatically and reviewed by CayBook for fraud, safety or breaches of these Terms.
12. Reviews
Only customers with a completed booking can leave a review. Providers may reply publicly. We may remove reviews that break our Review guidelines. We don't remove reviews just because they are negative.
12a. Featured and sponsored placements
Some listings appear in featured or advertising positions because the business paid for that placement. These are labelled "Sponsored" or "Featured". Other results are ordered by relevance, availability, location, rating and other factors, not by payment.
12b. Advertisers
Ads are invoiced, go live only once approved and paid, and must be accurate and lawful. We may reject or remove any ad.
13. Your content
You keep ownership of content you post (reviews, photos, listings, messages). You give CayBook a non-exclusive, worldwide, royalty-free licence to host, display, adapt for formatting, and promote that content on CayBook and in CayBook marketing, for as long as it stays on CayBook. You confirm you have the right to post it.
14. Intellectual property
CayBook, the CayBook name and logo, and the platform are our property. Don't use them without our written permission.
15. Suspension and termination
We may suspend or close an account or listing for fraud, repeated no-shows or cancellations, unsafe conduct, missing or invalid licences, non-payment, or breach of these Terms. Where it's safe and lawful, we'll tell you why. You can close your account at any time from My data & privacy. Bookings you've already made stay subject to these Terms.
16. Availability and disclaimers
We work to keep CayBook available and accurate, but it's provided "as is". We don't promise it will be uninterrupted or error-free. We may change or withdraw features.
17. Liability
Subject to sections 4a and 16, and to the maximum extent permitted by law: CayBook isn't liable for indirect or consequential losses, or for lost profits, revenue or data. Our total liability to you for any claim arising from these Terms or CayBook is limited to the greater of (a) the CayBook fees you paid us in the 12 months before the claim, and (b) KYD 100. Nothing in these Terms limits liability that can't be limited by law.
18. Indemnity
You agree to cover CayBook's reasonable losses and costs arising from your breach of these Terms or misuse of CayBook.
19. Complaints and disputes
If you have a problem with a booking, contact the Provider first through CayBook messages. If that doesn't resolve it, or the problem is with CayBook, email bookings@caybook.com. We aim to reply within 10 business days. These Terms are governed by the laws of the Cayman Islands, and the Cayman Islands courts have exclusive jurisdiction.
20. General
- If any part of these Terms is found unenforceable, the rest still applies.
- If we don't enforce a right straight away, we haven't given it up.
- You can't transfer your rights under these Terms. We may transfer ours to a successor of our business.
- These Terms, and the documents they refer to, are the whole agreement between you and us about CayBook.
21. App stores
If you downloaded our app from the Apple App Store or Google Play, these Terms are between you and CayBook, not Apple or Google. Apple and Google aren't responsible for the app or its support.
22. Changes
We may update these Terms. We'll email you about material changes at least 14 days before they take effect, unless the change is needed for legal or safety reasons. The version and date above show when these Terms last changed. Bookings you made earlier keep the cancellation terms that applied when you booked.
23. Contact
CayBook Ltd., bookings@caybook.com